FAQ
I have included as many answers as possible here, but if there is anything you need to know that isn't covered do feel free to contact me and I will be happy to help. The questions are arranged in 4 categories:
- Questions about Price, Delivery & Ordering
- Questions about the Images
- General Questions
- Technical Questions
1: Questions about Price, Delivery & Ordering How much do the images and magazines cost?
The prices are as follows -
Fantasy Images: all images cost £10, with the exception of a few examples which are marked at £5. This covers the cost of producing the artwork for one person or subject. If you require an image with more than one person there is an additional charge of £3.50 per person/subject within that image. So, for example, if you have two children in one image that would cost £13.50, or if you have one person and two pets that would cost £17. The price includes delivery via email to the address you provide at the point of ordering.
Magazine Covers: all artwork costs £10. This covers the cost of producing the artwork and includes delivery via email to the address you provide at the point of ordering.
How much is delivery?
Delivery of the artwork via email is free of charge. All other gifts and items on the site are also delivery free of charge withing mainland UK unless otherwise stated.
How are the images delivered to me?
The artwork will be emailed to you at the address you provided at the point of ordering. If you ordered a print this will be sent to you in a protective envelope via Royal Mail.
How long will it take for me to receive my order?
The usual timescale for delivery of artwork via email is 2 working days from the point of payment - if it is likely to be longer than this you will be advised of this prior to payment and you may then cancel or amend your order if you wish. All other delivery times are as stated throughout the website.
I need my image, print or gift urgently - can you get it to me any quicker?
If you have an urgent deadline do get in touch and I'll see what I can do. I will try to accommodate last minute orders if I can!
How do I order?
Either visit the How to Order page and follow the instructions given there, or click on one of the "Order Now" buttons which will take you to the order form or shopping cart. Some items require payment immediately, but those which have the purple "Order Now" buttons are simple order submissions and you will receive an invoice for this items via email within 1 working day.
How do I pay?
Once you have placed your order and emailed your photograph to me, you will receive an invoice via email to the address you provided. However, some items have a simple purchase button which enables you to buy and pay straight away. You can pay with any major credit or debit card, bank transfer, or with your PayPal account if you have one. If you wish to pay by cheque please tell me this at the beginning of your order. (NB: Your cheque will need to have cleared before I can begin work on your order.)
What is “PayPal”?
PayPal is an internationally recognised e-commerce company which handles payments securely and safely online, enabling the sending and receiving of money online. The company is used worldwide by major businesses. I do not handle or have access to your details - it is all handled via PayPal.
Is it safe to use my credit card online?
PayPal provides a secure environment for making online payments, and offers high levels of fraud prevention and security when purchasing online. If you would like to find out more visit: www.paypal.com
Do I need a PayPal account?
No, you do not need an account, but if you have never used PayPal to make purchases before you will have to register with them and you will need to enter your bank/card details. Once you have registered, any future payments made or received via PayPal will be quick and easy. It is simple to register with them and should only take a few moments.
Why do I have to pay before receiving my order?
As each piece of artwork is created to order, I do ask that payment is made prior to producing the artwork. If you are unhappy with the finished image I will work as hard as I can to make the changes and alterations needed until you are satisfied.
What do I do if I’m not happy with my order?
If you have any problems please contact me at queries@photofairytales.co.uk and I will do what I can to resolve the problem. My priority is that you are happy and delighted with your order, and I work hard at ensuring your piece of mind. For fantasy portraits and magazine covers, you will be sent a proof via email for you to check. I am more than happy to make amendments and alterations, but please note that I cannot undertake a complete re-design without this incurring further charges.
Can I get a refund?
Please refer to the Terms & Conditions for current information (see link at bottom of this page).
Can I change my mind after I’ve placed an order?
You can change or cancel your order up until the point of payment only. For further information please read the current Terms & Conditions.
2: Questions about the Images
Yes! I can produce prints on A4 high quality gloss photographic paper, which will be posted to you 1st class. Just let me know how many you would like.
How big are the images and magazines?
Artwork which is emailed to you will be in JPEG form and is usually somewhere between 1-5MB in size. These can take a few minutes to download depending on your internet provider and whether you have Broadband or not. Generally, with a relatively modern computer and Broadband connection it takes around 1-3 minutes for the image to download into your inbox. The dimensions of the actual images vary. Magazine covers are based on A4 dimensions with approximately 1cm border around the edges. The Fantasy images are all slightly different: some are portrait, some landscape in format, and they vary in their actual dimensions. If you would like to know the dimensions of an image (or would like to specify a particular size to fit into a frame, for example) just ask me and I will be more than happy to help. Once you have the image saved on your computer you can resize or crop it using the relevant programmes on your computer.
What will the quality of the finished image be?
This depends on the quality of the original photograph that you send me. I work in high resolution (300+ dpi) which is suitable for enlargement. However, you may experience a loss of quality if you try to enlarge the image too much - it will vary depending on the original photo. The images shown on the website are all low resolution to enable the site to load efficiently. Your image will be much higher quality - if you would like to see a higher resolution sample before ordering just let me know and I will be happy to email it to you.
Will my finished image be identical to those shown on the site?
The images shown on the site are for illustration. Your finished image may not be identical as it depends on the position of the person(s) in your original photo. If you are at all unsure about whether your photo will be suitable for a particular theme or style I am more than happy to take a look before you place an order, with no obligation.
None of the designs on the website are quite what I’m looking for - can you design something specific for me?
Can I place a custom order?
Yes, custom orders are always welcome. You can either ask for something specific and I'll discuss with you whether it can be achieved or not, or you can ask me to create an image based on information you provide. For example, if you have a little girl who loves pink and ponies and none of the images on the website quite fit the bill, just ask me to create an image based around those interests. Occasionally, if you're asking for something which is quite complicated, I may need to charge an additional fee for artwork. However, you'll be advised of this before ordering and you can decide whether or not to proceed.
3: General Questions
Do you sell photography gifts?
Can I use the image in any way I wish after I have received the artwork? You are welcome to store the image on your computer, to print it out, and to use it on any photo gifts you wish to purchase either through PhotoFairytales or another retailer. However, you are not entitled to resell the image or pass it off as your own work. For further details please read the current Terms & Conditions.
I’ve had a photograph taken in a studio - will I be allowed to send it to you (do I own the copyright)?
In most cases yes, if the image was produced for your own personal use. However, if you are at all unsure you can either provide me with further details and I will do my best to advise, or you can contact the studio who took the original photo.
What is the best kind of photograph to send you?
Please visit the How to Order page for details.
Can you help me choose a photograph?
I am more than happy to help - if you are not sure whether your photo will be good enough quality, or if you can’t decide between 2 or more photos, just get in touch and I will be delighted to advise.
My photo isn’t very good quality – will you be able to work with it?
Please feel free to send me the image via email and I will be more than happy to take a look and advise you (without any obligation!).
I don’t have a photo of the person I wish to buy a gift for - what can I do?
Many of the magazine covers don’t require a photo, or can be adapted so that it isn’t necessary. Take a look at the available range and remember that if you can’t see anything quite right I am always happy to take custom orders.
How do I contact you?
The easiest and quickest way is via email: queries@photofairytales.co.uk or by using the contact form on this website. Postal queries can be addressed to: PhotoFairytales, 15 Caledonian Way, Belton, Norfolk, NR31 9PQ
I have sent you an email but received no reply…
I will always reply to emails within 1 working day. If you have not received an answer please check your junk mail inbox before emailing me again.
What are "working days"?
Working days are classed as Monday to Friday, with the exception of Bank Holidays.
4: Technical Questions
How do I send you a photo?
Email your photo to me at queries@photofairytales.co.uk. Send the photo as an attachment by starting a new message in the usual way, then clicking on the paperclip symbol at the top of your screen. You can then browse through the files on your computer until you have selected the photo you wish to send, click on it and it will be attached to the message when you press “send”. If you are sending more than one photo and they are quite large (ie, 1MB or above) I do advise you to send them to me in separate emails (and to tell me in your first email how many you will be sending so that I know how many subsequent messages to expect from you).
How do I open the image or artwork you have emailed to me?
When you open the message from me that contains the artwork, you will see the word “attachments” near to the top of the message. Simply right click on that file and select “Open” to view the image. Once you have opened the file you can then save it to your computer by going to “File” and then “Save As”.
What is a “proof”?
This is the word used when you are shown an image for approval so that you can check it for inaccuracies or errors.
What is a JPEG?
This is the name of a file which is an image. These files end “.jpg”, for example: “party.jpg”
What does “resolution” mean?
This refers to the quality of an image or photograph. As with newsprint images, image files on computers are made up of tiny dots. The more dots there are in an image, the higher the resolution. The number of dots that make up an image are referred to as “dpi” or “dots per inch” - the higher the dpi, the higher the resolution. Images which are high resolution are best suited to enhancements as they can be enlarged whilst losing little quality.
If you like this site please, please click on this button so that other people will find it too!
Terms & Conditions Useful Links Frequently Asked Questions www.PhotoFairytales.co.uk