Delivery Information

Delivery of all orders within the UK is free of charge unless otherwise stated and with the exception of any delivery upgrades you may select when that option is available. (If you select a faster delivery upgrade, please note that this applies to the delivery time of your order, not the turnaround time.)

Orders for delivery outside the UK are welcome for most items (see the item description for availability) and to most countries, but will incur postage costs as outlined below. You may also be charged additional costs such as VAT, import duties and custom fees at the point of delivery, which are payable by you.

Please note: Due to new packaging regulations I cannot post to Austria, France, Germany, Luxembourg, Spain, Portugal and Lithuania. Please DO NOT request delivery to these countries as I will be unable to fulfil your order.

To give you peace of mind, overseas orders are sent securely via a tracked delivery service. Delivery takes approximately 5-7 working days (3-5 working days for Europe) - but customs delays may mean your parcel takes longer. Your parcel may require a signature on delivery. PhotoFairytales cannot be held responsible for any charges or unforeseen customs delays.

Please note that the shipping label on your item may show both the price paid, and describe the item enclosed - this is a legal requirement.

Prices for overseas delivery are as follows (please scroll down for a colour coded map showing the different country zones):

• Europe - £11.50 for the first item, £3 for each subsequent item
• USA - £16.50 for the first item, £5 for each subsequent item
• Australia, New Zealand & Singapore - £16.50 for the first item, £5 for each subsequent item
• Rest of the World - £15 for the first item, £5 for each subsequent item

Please see the information provided for each product, as turnaround times vary from item to item. When your order has been dispatched I will email you to let you know, and also send you any available tracking information if applicable.

• Standard free delivery will take between 2-5 working days (see individual item description for more precise estimates).
• Royal Mail 1st Class delivery takes 1-2 working days (Mon-Sat).
• Royal Mail Next Day deliveries are guaranteed to arrive by 1pm the next day following dispatch. Delivery days are Monday-Friday - an item dispatched on a Friday is guaranteed to arrive on Monday, although it may arrive on Saturday).
• Please see above for overseas delivery times. 
• Please note: With the exception of Next Day delivery, these timings are approximate and may take a little longer in situations such as adverse weather, peak times such as Christmas, or other occurrences outside of my control.

Next Day delivery is for the delivery of your order, and not the turnaround time. If you request Next Day Delivery on your order I will prioritise it as much as I possibly can and will do all I can to dispatch it as quickly as possible for you - but please be aware that I cannot guarantee a faster turnaround time. Next Day Delivery orders are sent via Royal Mail, and they guarantee that your order will be delivered before 1pm the next day, Monday-Friday (next day delivery service to Jersey postcodes is not guaranteed by Royal Mail). Orders dispatched on Friday may arrive on Saturday, but this is not guaranteed so your order may not arrive until Monday morning. If you would like to know if your order will arrive by a specific deadline, please get in touch before ordering and I'll be happy to advise.

Items are sent via Royal Mail or courier and may require a signature on delivery. If you are out when the postman or courier calls they will pop a card through your door to let you know what will happen next. Please see the individual item page for details about delivery method, or if you are unsure do please contact me and I'll be happy to help.

If you believe your delivery is late, in the first instance do please let me know so that I am aware of what is happening. I am unable to class an item as lost or undelivered until 15 working days after dispatch*, as there is still a chance of delivery taking place during this time. (The exception to this is Next Day Delivery - if your item hasn't arrived on the due day please let me know and I will organise a replacement for you.)

When you feel an item has been delayed, if your order was sent via Royal Mail please check with your neighbours and local sorting office to see if the parcel is being held there (you should have received a red 'missed you' card from the postie but this can be missed). If your order has been sent by courier check with your neighbours and any outbuilding or areas where a parcel may have been left. If you have been provided with a tracking number for your order don't forget to check that too.

If after 15 working days your order has still not arrived I will raise a claim with the delivery service, and organise a replacement of your item to be sent to you free of charge*. In my experience, it is extremely rare that a parcel has actually been lost - in most cases it does arrive, just a little later than expected. I understand that this can be inconvenient, but unfortunately once an item has been dispatched the delivery time is out of my control. However, please be assured that I will do all I can to help you and I will stay in contact with you until you have received your item.

* This information applies to UK orders - please note overseas orders may experience delays due to customs checks, so please wait 3-4 weeks before contacting me.

Thankfully this happens very rarely, but if your parcel has arrived in a damaged state please contact me straight away. I will ask you to keep the damaged item and all packaging material, and to send me photographic evidence, so that I can start a claim with the delivery service. I will also issue you with a replacement item free of charge. (Please note: if you do not keep the damaged item and packaging, or send me photographic evidence of the damage, I won't be able to replace the item.)

Wherever possible, I use packaging made from cardboard and paper that you will be able to place in your recycling bin. Please remove any tape or bubble wrap. I always try to re-use any bubble wrap, card, and plastic packaging as much as possible, for example re-using wrap that has been used to deliver my own supplies rather than purchasing new. The clear presentation sleeves I use for my prints are made from polypropylene. This is a type of plastic that can be recycled and used in other products, so you can put it in your recycling bin.

Overseas orders: please note that the shipping label may show both the price paid, and describe the item enclosed. This is a legal requirement and cannot be avoided. 

If you have any further questions not covered here you may be able to find the answer over on the FAQ and Terms & Conditions page - alternatively please don't hesitate to get in touch and I'll be more than happy to help.